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Frequently asked questions for DeltaCopy

NOTE: We now offer two solution for using rsync on Windows: We recommend checking both of them to see which works best for you. Click here to see differences.

Question: I am running into permission problems when accessing files copied through DeltaCopy Server.
Answer: One very important thing to remember is the DeltaCopy uses rsync in the background, which came from UNIX. Therefore, the concept of ACL on Windows does not translate very well with Linux/UNIX. This causes some permission problems when using DeltaCopy.

Work Around

To avoid any permission problems, run the DeltaCopy Server Service under the Administrator's account rather than System account. Go to Windows Control Panel/Administrative Tasks/Services, select DeltaCopy Server service and go to Properties. Select the "Log On" tab and specify Administrator as the login name.

Every copied file on the server machine will be owned by the user who runs the DeltaCopy Server Service. Therefore, using Administrator will allow the admins to access these files.

What happens if I already have used the System Account

Quite often users use the Built-in System Account initially and then switch the user at a later time. In this case all files that were copied under the System Account will be owned by "System Account" and no one else will have permission to access them. In that case follow the steps below.

If you are running an older version of DeltaCopy, you might not have this "Fix File Permissions" menu item. In that case you will have run the following command in CYGWIN to change the ownership.

chmod 777 *.*

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